Video Survey

We’re committed to providing bespoke solutions to our customers moving requirements. At times like this when we have been asked to minimise our social contact, we have a solution that still ticks all of the boxes. We can provide high quality, professional video surveys. These surveys will still be conducted by our experienced removal and storage surveyors, however, they will be conducted at arm's length by video survey technology provided by “buzz survey”. Our video estimators are available:
  • Monday to Friday 08:00 – 18:00
  • Saturday 09:00 – 13:00
  • Follow these steps to book and initiate your video call
  1. You can book online or by contacting our office on 020 8688 7063 to set up a video survey.
  2. You’ll receive an email and text message confirming the appointment
  3. Get prepared for the survey by following the link contained within the email or text message
      1. Download the app for FREE from either iOS and Android app stores (make sure that you’re connected to wi-fi, if available)There’s nothing more to do until your scheduled video survey time slot
  4. Our surveyor will initiate the call by sending you a text message, inviting you to open your app Once again, make sure that you’re connected to wi-fi, if available
  5. Once connected, we’ll walk you through the rest of the process
  6. Our surveyor will ask you all of the relevant questions and take notes, just like he was there in person
  7. If you have goods located elsewhere or your signal drops out during our video survey, we will send you a link to upload still images of the remaining items that we haven’t seen during the video
If you experience any problems with the booking process or video survey itself, do not hesitate to call us on 020 8688 7063 or email further information to info@fsmithandson.co.uk