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Customer Testimonials

Our Reviews

Tereza Otira
Tereza Otira
Both guys on the team were exceptional and worked hard to ensure everything was delivered in its state. There were stairs going up and both were so efficient getting the job done. I can’t thank your team enough. Will recommend for anyone. Many thanks
Michael Butlin
Michael Butlin
Superb service, very much recommend. Thanks
Jibran Ahmed
Jibran Ahmed
Exceeded my expectations. The team were super friendly, arrived on time and worked very efficiently. I've just finished unpacking at the new place and not a single thing is damaged or broken! Great value for money considering how much there was to do.
Nicola R
Nicola R
I recently booked F Smith and Son to help me move out of my flat into a house 11 miles away. Bradley and the team (apologies - I can't remember the other two gentlemans names) were incredibly prompt with their timekeeping. They were friendly and chatty and made the emptying of my flat and loading into my new home look effortless. I would definitely recommend booking F Smith and Son. Thank you guys!
Miriam Norgate
Miriam Norgate
Sadly although most of the team that helped me move both pre-move and actual move were very good, one or two of the team doing my actual move were not so pleasant. They spent a lot of time moaning and complaining about the time and how it's a Friday and there's too much stuff etc and made me feel quite uncomfortable at times. Despite me carefully labelling boxes, most of these clear labels were ignored and everything dumped in the wrong rooms - many of which on even the wrong floor or in the garage instead of house and vice versa. This meant it has taken months for me to find things. There was barely any furniture to move as most of mine was fitted at my old house or disposed of. This was prepaid but still they moaned. Nor did they bring sufficiently sized vans so I had to leave a large garden storage box worth £300 behind. It was that or face further aggravation from the bad tempered couple of guys. Once I started to unpack and find my belongings I found several breakages including 2 large garden ornaments, 2 large garden china tubs, my grandmother's clock is damaged and broken, my father's ancient pipe chipped, my kitchen clock smashed, and other breakages. These were all items that were very carefully package and wrapped but with the way my boxes were thrown down and piled up despite being marked fragile things got damaged. It is a shame that these couple of guys spoiled my whole experience as the office staff and other guys were lovely, One of the bad tempered guys had been at my house the day before to pack for me (paid for at ££££) but seemed to not want to do it. It all ended up costing me nearly three times other quotes I received, and I would not recommend due to these 2 men and their disregard for both me as a paying customer and my belongings.
Benedict Tompkins
Benedict Tompkins
F. Smith were great from start to finish — the office is responsive and flexible when it comes to making a reservation and accommodating the conveyancing process; and on the day Chris and the team were incredibly fast and effective at packing and unpacking. Highly recommended!
Fran Lettman
Fran Lettman
F.Smith and Son provided a great packing service . The company stored our belongings before moving in to the new property. The whole process was very smooth without any problems. A very professional company.
Venkatrama P K
Venkatrama P K
Informative site about different Industrial filters

Our Accreditations

Members Of British Association of Removers ( BAR )

F Smith and Son is a removals company that is a member of the British Association of Removers (BAR). Being a BAR member has a number of benefits for F Smith and Son, including:

  • Trust and credibility: BAR is a well-respected trade association, and being a member shows that F Smith and Son is committed to providing a high standard of service. This can help to build trust and credibility with potential customers.
  • Access to training and resources: BAR offers a range of training and resources to its members, which can help F Smith and Son to stay up-to-date with the latest industry practices and technologies. This can help to improve the quality of service that F Smith and Son provides.
  • Liability insurance: BAR members are required to have liability insurance, which protects them in the event of damage to property during a move. This can give customers peace of mind knowing that they are protected in the event of an accident.
  • Code of conduct: BAR members are required to adhere to a code of conduct, which sets out standards of behavior and ethics for the removals industry. This can help to ensure that F Smith and Son provides a professional and ethical service to its customers.


Click here to see the track record of customer ratings and reviews for F Smith & Son (Croydon) Ltd at Referenceline, where reputations count

Members Of The Advanced Payment Guarantee

F. Smith & Son are proud to be a member of the BAR APG (Advanced Payment Guarantee) scheme.

When you move home, it is standard practice to pay your removal company in advance. Whilst all BAR members are financially vetted, they understand the concern that customers might feel by paying for their move in advance. Therefore as part of the membership criteria, all BAR Members provide the safety net of an Advanced Payment Guarantee Scheme to their customers.

The Furniture & Home Improvement Ombudsman

F Smith and Son adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated.

The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards.

Their highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and businesses, helping both sides reach a fair and reasonable outcome.

BSEN 12522 Quality Standards

Holding a BSEN 12522 Quality Standards certification offers a multitude of significant benefits to our customers.

This certification ensures that the moving services provided are of the highest quality, meeting stringent industry standards and regulations.

Customers can expect a seamless and stress-free relocation process, as these standards ensure that the company employs trained and experienced professionals, uses appropriate packing materials, and adheres to safe and efficient handling practices.

Additionally, the certification guarantees transparent pricing, accurate volume assessments, and reliable delivery times, enhancing the overall customer experience.

Choosing a moving company with BSEN 12522 certification provides customers with peace of mind, knowing that their belongings are in capable hands and that the entire moving process will be executed with precision and care.

Our Staff Are DBS Checked

A DBS check (Disclosure and Barring Service check) is a criminal record check that employers can use to make sure their staff are suitable for the job. It shows any spent or unspent convictions, cautions, reprimands, or warnings that an individual has received.

Getting staff DBS checked has a number of benefits for F Smith and Son. It can help to:

  • Protect clients from harm by ensuring that staff are not convicted criminals
  • Reduce the risk of financial loss due to theft or fraud
  • Improve the reputation of the company by demonstrating that it takes security seriously
  • Comply with legal requirements, such as the Rehabilitation of Offenders Act 2007


Overall, getting staff DBS checked is a good way for F Smith and Son to protect their clients, their reputation, and their business.

How to Book Your House Move

At F Smith & Son, we recommend starting the booking process as early as possible. This often means we can provide a removals quote before the customer has a confirmed moving date. As soon as the date is confirmed, we can finalise the agreement and the customer can relax in the knowledge that we will arrive and carry out the work as scheduled.

Step 1 – Contact

Step 2 – Survey

Step 3 – Confirmation