At F Smith and Sons removal services, we always strive to ensure that we offer our clients the best as relocating can be quite hectic.
We have done the job for a while now so we know how to go about it. Here are some of the things you should expect on the moving day.
First, we schedule the moving vehicles to arrive at 8.30 to 9.00 in the morning. However, should you feel that you need us to arrive earlier, you can put a request with the office before the day of the removal.
Most of our clients usually ask whether they should defrost the items in the freezer before the move. This is what we recommend, although if it is not possible transport can still be arranged with the food in the frozen state. The reason we recommend defrosting is that the food might get damaged during the transport. In addition to that, we do not handle any disconnection of appliances. You should arrange with the local HVAC team to do that for you before the moving day. Our staff do not have the qualification to handle the disconnection and are also not insured for that.
There are some of our customers who have pets. The moving process can be quite hectic for pets, so we advise that you get the pets into a cattery or kennel. This will ensure that they are not lost while the boxes and furniture are being removed from the house and into the moving vehicle.
Our policy does not cover the loss of valuables such as jewellery, money or any important documents. Please ensure that you keep these items safe. You can opt to put them in a carry-on so that you can have them with you during the moving process.
We have an acceptance form that we give to clients during booking. This should be returned to the office. There is also a 30% deposit charge. We recommend that you give us a notice as early as you can once you have received confirmation of the removal day. This gives us a chance to communicate to our staff and ensure that the moving date is okay. We accept payment through cash, BACs, cheques and card.The money should be paid to the office and final payments are required before moving day.
If you have plants, we can offer transport but they will need to be potted. Keep in mind that these may take up space which means that there is a chance that the overall price will be affected. In addition to that, you should be aware that we do not have insurance for plants that may get damaged during the moving process.
Once the items arrive at the new place, our staff can put it inside and place it in the rooms you desire. We advise that you find out before the moving day if the furniture can fit in the new place.
