FAQs

 

What time should I expect the vehicle on the removal day?
For a local removal our staff usually start at 8.00 so traffic permitting the vehicle should be with you between 8.30 and 9.00, in order to have you fully loaded by the lunch time period. This would give access for the incoming resident when the keys are released. An earlier start can be arranged upon request or if there is a large distance to travel between the two addresses.

faq6

How much space should I reserve for the vehicle
on the removal day?

Our vehicles range from 20 feet to 40 feet, so depending on the size of the removal we will need between 2 and 4 car spaces. This will give enough space to load from the rear or side of the vehicle (which ever is easier).

How do I arrange parking if there are any restrictions in the road i.e. yellow lines, parking bays or red route?

faq1You will need to contact the local council to arrange a parking dispensation for any yellow lines. For red routes you will need to contact Transport for London. If you have parking bays outside your property you will need to have them suspended which is also arranged through your local council. Every council has a different minimum application time limit, ranging from 3 to 10 working days before your removal date.

If there are no restrictions, it may be useful to park your car or neighbours cars to
reserve a space for when the lorry arrives, alternatively bins and cones are useful
for reserving space.

Should I pack the contents of my chest of drawers?

Providing your chest of drawers isn’t too large or rickety, their contents can be left
in the drawers, otherwise they will need to be packed. If the contents are breakable
then they will need to be packed into boxes or bags.

Will you disconnect my washing machine/cooker/dishwasher?

faq4Our staff are not qualified or insured to disconnect any appliances. These will need
to be disconnected in advance of the removal day by yourself or a local tradesman.

Do I need to defrost my fridge / freezer?

It is always necessary to empty the contents of the fridge.
Our advice is to empty and defrost the freezer section, to reduce the weight,
and risk of any damage. Although not advisable, it is possible to move a freezer
with the freezer contents still inside. However the risk will be down to the client if
any the contents were to defrost. If you are involved in a completion day move there is
always the risk of keys being delayed or worst case not them not getting released on
that day, resulting in your appliance staying on the vehicle for longer than expected.
If this is the case the chance of the goods defrosting is greatly increased.
The loss of contents within the fridge and freezer would not be covered under our
insurance policy should this happen.

What should I do with valuables (E.g. – jewellery, watches etc.)?

All jewellery, watches, money, passports, bonds and important documents should be kept with yourselves during the removal, so you know where they are and also they won’t be insured by our policy during the removal.

If we are carrying out the packing service, please ensure that these items have been put to one side, as we will not pack these items.

What do I need to do with my pets on the removal day?
faq9
Pets can get quite disturbed by the whole moving
experience so it can be advisable to book them
into a cattery or kennels. If this is not feasible,
it is best to have them locked in a room so that they can’t run away or get in the way of the removal team as they walk in and out of your property.

Will my furniture be positioned in the correct rooms in my new property?

All furniture and boxes will be placed in the desired room in position, except for
extreme circumstances where the item of furniture doesn’t fit into the room. It is
preferable that you are present at the delivery address for our staff to ask where
furniture is to go as they bring it into the property. We advise that you do not
put sticky labels onto your furniture to indicate where they are to be positioned
as the label could potentially damage the item.

How much notice do you require?
faq3
We ask for as much notice as possible to ensure
that you get your preferred date, but understand
that you can only give us as much notice as you
are given by your solicitor.
To secure a date we require a 30% deposit and for
your acceptance form / customer contact sheet to be returned to our office. We don’t recommend making a firm booking until you have exchanged contracts and have a firm removal date. If you haven’t exchanged we can take a provisional booking, see below.

Do you take provisional bookings?

We do take provisional bookings, but this won’t be taken as a definite move date until you phone up to confirm the date and pay a 30% deposit and returned your
acceptance form / customer contact sheet. At this point no vehicles and staff will be allocated to your removal, it will however give us the opportunity to contact you regarding that date if we start to get busy.

Can I take my plants?
faq2
Plants can be taken as long as they are in pots.
Be advised that plants do take up a considerable
amount of room on the vehicle, so may have a large
impact on the price. This depends on the quantity
that you would like to take. Also the plants in the
pots will not be insured against any damage caused
during the removal, although the pots will be covered.

When and how can I pay for my removal?

We ask for a deposit of 30% upon acceptance of the removal, this can be made by card, cheque, BACS or cash. The balance of the payment is due upon completion of the loading on the removal day and will need to be settled before the delivery is carried out. If you wish to settle the account by cheque, we ask you to pay 6 working days before the move. Cleared funds are accepted anytime up to the day of removal, i.e. Cash, bankers draft or card. It is policy that no monies are to be given to the removal crew.

Will you empty the contents of my loft?
faq8
Yes, we can remove items from the loft, as long as it
is fully boarded and there is suitable head room.
Are staff are not insured to go up into the loft unless
it is fully boarded with suitable headroom, as they
could too easily put their foot through your ceiling
when moving items around.
They can however assist you in getting the items down from the loft if it is not fully boarded, but you would have to be in the loft. Please point out to the estimator if you require any of these services when he/she comes to visit you.